tag:blogger.com,1999:blog-17199472.post6133934253186145121..comments2024-03-23T14:26:39.850+11:00Comments on Real World Computing: Becoming a Domino Champion in your OrganisationGavin Bollardhttp://www.blogger.com/profile/13833941398375568706noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-17199472.post-16437990900264914652008-10-29T08:45:00.000+11:002008-10-29T08:45:00.000+11:00It's a good point.IBM contains some very good sale...It's a good point.<BR/><BR/>IBM contains some very good sales people and some not so good ones too. <BR/><BR/>If you're not getting satisfaction, you really should contact someone like Ed Brill <A HREF="http://www.edbrill.com" REL="nofollow">http://www.edbrill.com</A>. He's very proactive and usually knows who to motivate in IBM.<BR/><BR/>Recently I had a lot of confusion over IBM's offerings and licensing. I contacted Ed, and got a resolution within half a day. In addition, IBM recently visited our site to talk though their offerings.<BR/><BR/>I've never had that kind of service with Microsoft, or any other vendor for that matter.<BR/><BR/>IBM is perfectly willing to help win and keep customers - provided that you ask them to participate.Gavin Bollardhttps://www.blogger.com/profile/13833941398375568706noreply@blogger.comtag:blogger.com,1999:blog-17199472.post-66837866737618625172008-10-28T22:14:00.000+11:002008-10-28T22:14:00.000+11:00Arrogance is also a major problem. Well how do I m...Arrogance is also a major problem. Well how do I mean that. In our country the IRS is using Lotus Notes/Domino as well. They are thinking about to migrate to M$ as well. We as a Business Partner told some people in the IBM organzation that the customer is thinking about migrating to Exchange and the answer form IBM was that they don't have budget for projects like this if it was a new customer they could arrange budget but not for existing customers. (So pre-sale's is more important than keeping already won customers)<BR/><BR/>If I was a custumor I would do the same to be honest.Anonymousnoreply@blogger.com