It never ceases to amaze me how out of touch software vendors can be with their software. They spend a lot of time and money promoting what is essentially crap software, and then when something really spectacular comes along, they forget to do any marketing. Ok, this generalisation seems to apply to a lot of things, not just computing, but for now, lets look at a recent example. Symantec MailSecurity for Domino We have been using Symantec MailSecurity for Domino for some time and while it has been working for us, the maintenance on this product is a lot of work. For a start, there was no such thing as an automated update, you had to manually add in blocks for everything you could think of. In my case I did a few things; Firstly, to prevent false positives; Created a whitelist which included the domain names of most of our frequent business partners (obviously something that needs to be updated occasionally) Created a whitelist keyword which meant that the use of a specific word in the