Since my last post, I've been busy with a lot of things, but one of the most important things has been change management. The problems I, and most other IT people always seem to face is the constant influx of half-baked ideas from Management filtering down without proper paperwork. It has always been a policy of mine to not say "NO" to people without giving their problems/solutions serious thought. Unfortunately this takes quite a toll on my time. This has been a good policy and I'd strongly advise anyone who has Juinor IT staff, particularly helpdesk people, to take a policy like this onboard. Unfortunately, this doesn't work quite so well in IT Management. Here, we need to take a tougher stance. One of the worst aspects of being proactive as well as responsive to user requests is that it encourages plausible deniability. Users who get into trouble about a project, or change their mind about it, can easily deny having asked for it in the first place. It does