Last Friday night, we installed a new firewall to replace our "unsupported" Symantec model. A Bizarre Sense of Timing Curiously, we'd been complaining to Symantec for years about several of their systems and had been slowly ripping and replacing. Our complaints over their lack of interest in the firewall they sold us had been fairly strong over the last six months but had met with limited responses. I got a call out of the blue on Friday afternoon from "upper" management telling us that they were now committed to sorting out the firewall for us. I had to tell them that their firewall only had three hours of life left. I didn't feel guilty though. I don't think that anyone should be willing to tolerate a lack of service. A Simple Swap-over We cleverly timed the firewall swapover project to coincide with a weekend where there was a scheduled power outage. This meant that instead of having one firewall (point of failure) on site, we had two. We spent a w...