Note: This isn't my solution, all credit goes to "nickbeee" who posted a couple of lines on the firefox site. I've had to document this for our internal users and figured that other people may benefit from a more detailed explanation.
Also: I'm a stickler for long explanations with pictures....
First: The problem that you see looks like this;
It states on the webmail screen simply (and cryptically)
A problem has occurred which may have caused the current operation to fail.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2dgQCrEk2M1hnOsGr83aqGWr4lgbUOu41BZgU-NAylxj8-YdD77rPaz8OMlstWdzkPK_Unhgg0MTnzFhXP50zFiyuBlrLAZfLpkg7k8uzT2ASZoFaV-U7dBhaOs6MAQ9jQjw6Vg/s400/APCAMail01.jpg)
To get it, browse to:
and click Add to Firefox.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZdShwlyfu9FAWZve01DMUIxVbo-gNw9W-6N4MN9c-7uKGjdgEKoe3TF8hiVfTTH7hyphenhyphenDRIQkI8Ji9CNbqqxq2RkqOD4ZmJCfMjh2hicuLb9s_YZ5nzcnH4Wh7tp8ACjyOu1YDj9A/s400/APCAMail02b.jpg)
You'll be prompted to install the extension and then you'll be told to restart Firefox.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjC9_ZdQORgmaPiVZWFc7_dip5ScWYMAhXOBooUg0T6vHh5Vak5z4_aKpY2MniJhl5n8WQZ0ZCU4ZRxAWG706Nev6ZtjY0TdogF5QdK7G5jQMrhxTMZAy1kKdJlUlhooYsMyOUmEw/s400/APCAMail03.jpg)
Note: To get to the menu in Firefox, press the Alt Key once.
Click Tools, then Remote XUL Manager.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8bjfhGHnJ8EoBe0xrdSGy0Z_a8yLeWVb8wpJkFmHrnkjEc2qYRsAsywiZt84WcPs9x9L_n5G3A-t5gTNMAu3uX6Tq4SK9ViCG79sMFDURbVPwGzTu46r4NpdXUV7XhF1PDfdawg/s400/APCAMail04.jpg)
A mostly empty dialog box will appear.
Click Add.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-fwmi_TWXvue_90lVx9iw1zEok5mR7m_K_0m3l-Dz9PwKppxnDKZWqwljq-q21jeiXAZsUK-2SqZ3lKgYIqYgpknxb3gKTJYQD_8TSNvg1vf6QKAW4zmuo86RYwSICLHlI60DUQ/s400/APCAMail05.jpg)
A text input box will appear. Type your mail domain in here and click Ok.
If you use several domains, you may want to add the others in now.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidwKzk-J7v2vWsCQolSGc8YQ6g9a1wCPFucq0ht2d1_Ffx7GM3y6Ylq5vsy6vMaHvm-VMVjrX8BwSBJuLubZ41Jek6fvA8qoW7xduIrcVxDv4W618EXW9Aqs2IT6vw3miTdm1i3A/s400/APCAMail06.jpg)
Comments
Thx
Thanks in Advance
Error loading script
https://acme.com/sametime/stlinks/stlinks.js: 1
Greetings from Switzerland
\
3 tips for Firefox crashes problems
This just started happening in Firefox 14 - was previously working fine. Followed instructions here and its back to normal. Thanks!
Now i can say good bye to IE for ever ;)
Cheers from INDIA
:)